Thank you for choosing The Kada’s multi-vendor shopping and delivery service. We are committed to ensuring your satisfaction with every purchase. This Refund Policy explains the conditions and procedures for requesting refunds. Please read carefully to understand your rights and responsibilities.

1. Eligibility for Refunds:
Refunds are available for products purchased through The Kada platform if you are not completely satisfied, subject to the conditions outlined below. Requests must be made within 7 days of receiving the order.

2. Condition of Returned Items:
Products must be returned in their original condition, including packaging, tags, and accessories. Items that are used, damaged, or missing original packaging may not be eligible for a refund. Customers are responsible for return shipping costs unless the product is defective or incorrect.

3. Damaged or Incorrect Products:
If you receive a damaged or incorrect item, please contact our Customer Support immediately with photos and order details. We will arrange for a replacement or a full refund, including return shipping costs, if a replacement is not available.

4. Refund Processing:
Once we receive and inspect the returned product, we will process your refund within 7–10 business days. Refunds will be issued to the original payment method.

5. Non-Refundable Items:
Some products such as perishable goods, customized items, or marked non-refundable at purchase are excluded from this policy.

If you have any questions or need assistance with a refund, please contact our Customer Support team.