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Privacy policy

This Privacy Policy outlines how The Kada ("we", "us", or "our") collects, uses, discloses, and safeguards your information when you visit or use our eCommerce platform (including our website, mobile applications, and associated services). This policy applies to all users including vendors, customers, delivery agents, and administrators.

 

1. Information We Collect

 

1.1 Account & Identity Information

When you register on The Kada (as a customer, vendor, or delivery partner), we collect personal information such as:

  • Full Name
  • Email Address
  • Mobile Number
  • Profile Picture (optional)
  • Username & Password (encrypted)
  • Date of Birth (for verification if needed)

 

1.2 Vendor-Specific Information

For vendors, we collect additional data for compliance, verification, and legal purposes:

  • Business Name and Registration Number
  • GSTIN or PAN (Tax Identification)
  • Bank Account Details for Payments
  • Business Address and Proof
  • Uploaded documents (e.g., licenses, certificates)

 

1.3 Delivery Agent Information

For logistics and safety, delivery partners must provide:

  • Driver's License
  • Vehicle Registration Details
  • Live Location (with permission)
  • Emergency Contact Number

 

1.4 Location Data

We collect your device’s real-time location (with consent) to enable delivery services, display nearby vendors, and improve logistics. You can enable or disable this through your device settings.

 

1.5 Payment & Financial Data

For processing payments and payouts:

  • Credit/Debit Card Information
  • UPI ID / Wallet Details
  • Razorpay, Stripe, or Paytm transaction references
  • Bank Account Details for Vendor Withdrawals

Note: We do not store sensitive payment credentials. All transactions are processed through secure, PCI-DSS compliant gateways.

 

1.6 Technical & Usage Information

  • IP address and approximate location
  • Browser type and operating system
  • Device identifiers (UUID, device ID)
  • App version and system crash logs
  • Pages and products viewed, search queries, click patterns

 

1.7 Communication Logs

We store emails, chat messages, service tickets, and calls (if recorded) for training and quality purposes.

 

2. How We Use Your Information

We use your information to:

  • Create and manage your user/vendor/delivery account
  • Provide, personalize, and enhance our services
  • Process orders, payments, and vendor payouts
  • Ensure security and prevent fraud
  • Send transactional notifications (e.g., order updates)
  • Provide customer support and resolve disputes
  • Send marketing emails (only with consent)
  • Comply with legal obligations and resolve disputes

 

3. Legal Basis for Processing (For GDPR Users)

We process personal data under the following legal grounds:

  • Performance of a contract (e.g., delivering orders)
  • Legitimate interests (e.g., platform security)
  • Legal obligation (e.g., tax filings)
  • Consent (e.g., location access or newsletters)

 

4. Sharing and Disclosure of Data

We do not sell your data. However, your data may be shared with:

  • Vendors – for order fulfillment
  • Delivery Partners – for delivering orders
  • Payment Processors – for secure transactions
  • Analytics Providers – to monitor site usage (e.g., Google Analytics)
  • Law Enforcement – when required by law or court order
  • Technology Partners – for cloud storage, messaging, and hosting

 

5. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can manage cookie preferences in your browser or app settings.

  • Essential Cookies: Required for site functionality.
  • Analytical Cookies: Understand user behavior.
  • Advertising Cookies: Show personalized ads.

 

6. Data Security

We implement strong security measures including:

  • SSL/TLS encryption
  • Encrypted passwords
  • Firewall and anti-malware systems
  • Role-based access control for internal systems
  • Regular security audits and compliance checks

Despite our efforts, no system is 100% secure. We urge users to protect their account credentials.

 

7. Your Rights and Choices

You have the right to:

  • Access your personal data
  • Correct or update your information
  • Delete your account and data
  • Withdraw consent (where applicable)
  • Download your data (Data Portability)

To exercise these rights, contact us at privacy@thekada.com.

 

8. Retention of Data

We retain data only as long as needed:

  • Transactional data – for at least 7 years (for legal/tax reasons)
  • Account data – until you delete or deactivate your account
  • Location/log data – retained in aggregate, anonymized form

 

9. Children's Privacy

Our services are not intended for users under the age of 13. We do not knowingly collect data from children. If we discover such data, it will be deleted immediately.

 

10. International Data Transfers

If you are accessing our platform from outside India, your information may be transferred to, stored, and processed in India or other countries. We ensure adequate protection for such transfers.

 

11. Third-Party Services and Links

Our platform may contain links to external websites. We are not responsible for the privacy policies or practices of third-party websites.

 

12. Changes to This Policy

We may revise this policy from time to time. If material changes are made, we will notify you via email or a prominent notice on the Platform.